How Simply AI Transformed Gilbanks Office Rental Experience

Discover how Simply AI helped Gilbacks enhance client support, streamline workspace management, and improve operational efficiency using AI-powered automation.

Who is Gilbanks?

Gilbanks offers fully serviced, premium office spaces tailored for businesses that prioritise professionalism, well-being, and productivity. Their goal is to provide an exceptional workplace experience with high-end facilities, seamless service, and a focus on tenant satisfaction.

The Challenge – GILBANKS’ Pain Points

Manual Customer Support: Managing workspace inquiries and tenant requests was time-consuming and inefficient.

Operational Bottlenecks: Coordinating office bookings, maintenance, and service requests required excessive human intervention.

Scaling Challenges: Expanding their office locations meant higher operational demands that strained resources.

The Simply AI Solution

Simply AI implemented an AI-powered virtual assistant to optimize Gilbanks’ operations:

🧠 AI Concierge for Customer Support – Automated responses to workspace inquiries, reducing response time by 60%.

🔄 Smart Booking & Maintenance Requests – AI streamlined office reservations, service requests, and issue tracking, enhancing efficiency.

📊 Data-Driven Insights – AI analytics provided insights into workspace usage, helping Gilbanks optimize office layouts and services.