ESH Construction
How Simply AI Transformed ESH Construction’s Aftercare Services
Discover how ESH Construction streamlined aftercare management, enhanced efficiency, and improved customer satisfaction using Simply AI.
Client Overview
Who They Are
ESH Construction is a leading UK construction firm specialising in residential, commercial, and sustainable building solutions. With a strong commitment to innovation and quality, ESH delivers high-standard developments while ensuring long-term customer satisfaction through dedicated aftercare services. Their expertise spans large-scale residential projects, commercial developments, and infrastructure solutions, all built with sustainability at the core.
Challenges Faced:
- Manual, time-consuming aftercare processes
- Difficulty in tracking and managing post-construction issues
- Lack of automation in customer service
The Challenge (ESH’s Pain Points Before Simply AI)
- Manual Processes: Tracking issues relied on spreadsheets and manual updates.
- Delayed Response Times: Difficulty in efficiently responding to customer aftercare requests.
- Limited Data Insights: No centralised way to analyse recurring issues and optimize future projects.
The Simply AI Solution
AI-Driven Ticketing System:
Automatically logs and categorises customer issues.
Automatically logs and categorises customer issues
Provides instant responses to common aftercare queries.
Data Analytics & Reporting:
Identifies recurring problems to improve future builds.
%
Faster Issue Resolution
%
Reduction in Aftercare Costs