AI Agents Driving Revenue Growth | Proven Case Studies

Case Study

AI Agents Driving Revenue Growth Across Industries

Real-World Case Studies Showcasing Proven Business Impact - AI agents are no longer theoretical. Businesses across industries are using them to unlock measurable revenue growth. From telecommunications to retail and fintech, conversational and autonomous AI agents are streamlining operations, enhancing customer experiences, and directly impacting sales performance. Below, we explore real-world examples of how companies have successfully leveraged AI agents to drive bottom-line results.

Verizon: 40% Increase in Sales Through AI-Assisted Customer Service

Verizon deployed an AI assistant based on Google’s Gemini large language model to support over 28,000 customer service representatives. By reducing call handling times and simplifying access to information, the AI empowered reps to focus more on upselling and closing. Following the full rollout in January 2025, Verizon reported a 40% increase in sales, driven by this seamless AI-human collaboration.

Industry: Telecommunications
Solution: Google Gemini-powered AI Assistant
Impact: +40% Sales Growth

Source - Reuters

Fiserv: Millions in New Revenue via Conversational Feedback

Fiserv transformed static customer surveys into dynamic, conversational experiences using AI. These interactions yielded a 10-point increase in Net Promoter Scores (NPS) across key customer journeys. Improved client satisfaction and retention directly contributed to millions in additional revenue.

Industry: Financial Technology
Solution: Conversational AI for Feedback Optimization
Impact: +10 NPS Points | Millions in Retained Revenue

Source - Business Insider

H&M: Higher Sales and Lower Support Costs Through AI Chatbots

H&M leveraged AI chatbots to manage customer inquiries, successfully resolving 70% of issues without human involvement. The result: a 25% increase in conversion rates for chatbot-assisted sessions and a threefold improvement in response times, boosting both revenue and customer satisfaction within six months.

Industry: Retail
Solution: AI-Powered Chatbots
Impact: +25% Conversions | 3x Faster Support

Source: Creole Studios

Drift: 50% Surge in Qualified Leads With AI Sales Agents

Drift implemented AI agents to automate lead qualification, streamline the sales funnel, and respond faster to inbound interest. Within just 90 days, Drift saw a 50% increase in qualified leads, a 40% reduction in response time, and a 20% uptick in sales meetings, significantly accelerating revenue.

Industry: B2B SaaS
Solution: Conversational AI for Lead Qualification
Impact: +50% Qualified Leads | +20% Booked Meetings

Sources - Medium, Thriwin.io

Newo.ai: $100K Revenue Recovered With AI Support Agents

Newo.ai’s AI agents manage customer interactions across voice, chat, and email. Businesses using Newo’s platform have recovered up to $100,000 in previously lost revenue, thanks to improved engagement and faster service resolutions.

Industry: AI SaaS
Solution: Omnichannel AI Service Agents
Impact: $100K in Revenue Recovery

Source: DesignRush

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