320% Increase in Lead Generation
Goal: Reduce response time to inbound enquiries and capture more qualified leads
Heating Company
The heating company deployed a Conversational AI assistant across their website and WhatsApp, designed to:
- Instantly respond to boiler servicing and installation queries
- Qualify leads (budget, postcode, property type)
- Route urgent jobs to an on-call engineer
- Book appointments via a Calendar integration
99 %
Response Time Reduction
Was 12 hours.
Now 3 minutes.
320 %
Increase in Leads
25 %
Increase in Next Day Appointments
Conversational AI Impact
Tech Stack: Conversational AI on the website with a custom prompt and calendar integration.

Response time dropped from 12 hours to under 3 minutes (avg.)
320% increase in qualified leads from web traffic
70% of first interactions handled fully by AI
25% increase in next-day appointment bookings
About Heating Solutions
The Challenge
The heating company like alot of small businesses relied on web forms, phone calls, and emails for new customer enquiries—but response times were slow, especially after hours.
They faced:
- Missed leads during evenings/weekends
- Delayed follow-ups (>12 hours on average)
- Low conversion from website traffic to booked consultations
This was costing them revenue in a highly competitive, local services market.
Our Website was passive before
It just used to sit there, now it generates enquiries while we sleep!