Heating Solutions, 12 employees

320% Increase in Lead Generation

Goal: Reduce response time to inbound enquiries and capture more qualified leads

Conversational AI Assistant

Heating Company

The heating company deployed a Conversational AI assistant across their website and WhatsApp, designed to:

  1. Instantly respond to boiler servicing and installation queries
  2. Qualify leads (budget, postcode, property type)
  3. Route urgent jobs to an on-call engineer
  4. Book appointments via a Calendar integration

99 %

Response Time Reduction

Was 12 hours.

Now 3 minutes.

320 %

Increase in Leads
Qualified leads from the web traffic.

25 %

Increase in Next Day Appointments
Plus 70% of first interactions were handled by the conversational agent.

Conversational AI Impact 

Tech Stack: Conversational AI on the website with a custom prompt and calendar integration.

Conversational AI
Heating Engineer AI - Solution / Impact
Implementation Time: 3 weeks
  • Response time dropped from 12 hours to under 3 minutes (avg.)

  • 320% increase in qualified leads from web traffic

  • 70% of first interactions handled fully by AI

  • 25% increase in next-day appointment bookings

About Heating Solutions

The Challenge

The heating company like alot of small businesses relied on web forms, phone calls, and emails for new customer enquiries—but response times were slow, especially after hours.
They faced:

  1. Missed leads during evenings/weekends
  2. Delayed follow-ups (>12 hours on average)
  3. Low conversion from website traffic to booked consultations

This was costing them revenue in a highly competitive, local services market.

Our Website was passive before

It just used to sit there, now it generates enquiries while we sleep!