Case study Auto Repair Shop Conversational AI

50 %

Less Call Handling Time

75 %

Of Out Of Hours Calls

Handled by Conversational AI

40 %

Less Missed Calls

With near zero voicemail backlog

They deployed a Conversational AI voice agent to answer inbound calls, triage queries, and book appointments.

Auto Repair Solution

Impact of Conversational AI - Case Study

Conversational AI answered calls 24/7
Handled common questions (e.g., “How much is a full service for a Ford Fiesta?”)
Integrated with the workshop calendar to offer real-time booking slots
Escalated complex or urgent queries to staff via SMS/email
Results (after 6 weeks) 50% reduction in average call handling time
24/7 call coverage with AI handling 75% of out-of-hours calls

Demo and Contact Here

About the auto repair shop

The Challenge

RapidFix Autos was overwhelmed by inbound phone calls, particularly during busy workshop hours and evenings. Their small front-desk team struggled with:

Repetitive queries about MOT slots, pricing, and availability
Missed calls during weekends and lunch hours
Lost revenue from unreturned voicemails and missed opportunities

30% Increase in Booked Appointments

After implementing Conversational AI

50 %

Less Call Handling Time

75 %

Of Out Of Hours Calls

40 %

Less Missed Calls

They deployed a Conversational AI voice agent to answer inbound calls, triage queries, and book appointments.

About the auto repair shop

A professional receptionist 24/7, 365 days a year whose never ill or goes on holiday!

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