Legal, Bristol

Legal: 70% Increase in Response Times

Problem: Slow response times to client queries, especially for common legal service requests.

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AI

After employing a Conversational AI Agent

70 %

Response Time Reductions

40 %

FAQ's
Handled now by the AI Agent.

30 %

Increase in Bookings
Scheduling appointments.

Solution Customer Service Agent

They deployed a Conversational AI assistant on their website and Facebook Messenger, trained on FAQs and service flows, including:

SimplyAI Solicitors
Solicitors
Implementation <30 days

  • Practice areas (family law, property, wills)

  • Appointment scheduling

  • Basic eligibility screening

  • Document upload and status tracking

Demo and Contact here

Legal Company

Challenge

A growing legal practice, was receiving over 100 inbound queries per week across email, phone, and web forms. The admin team was overwhelmed with:

  1. Repetitive questions about legal services and pricing
  2. Missed callbacks and follow-ups
  3. Delayed responses outside of office hours

This led to client frustration, longer onboarding times, and lost leads.

Go-live time: 4 weeks

Impact (within 60 days)

  1. ⚡ Response time dropped from 18 hours to 5.5 hours avg.
  2. 🧾 40% of client FAQs now fully handled by the AI assistant
  3. 📅 30% increase in consultations booked via the agent
  4. ⏳ Admin team saved ~10 hours/week on repetitive tasks
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