Examples of Inbound Agent Activities

• Answering customer questions about product availability or shipping timelines
  
  
• Helping resolve technical issues with a service or app
  
  
• Assisting with returns or refunds
  
  
• Addressing complaints or concerns
  
  
• Sharing policy details, such as warranty coverage or return windows

Why Inbound Agents Matter

Inbound agents play a critical role in brand perception.

Their ability to solve problems, guide users, and communicate clearly directly influences customer loyalty and retention.