What is an Inbound Agent?
Understanding Inbound Voice Agents
- Why would you want one?
- How does it drive efficiency?
- What advantages are there to having one?
Examples of Inbound Agent Activities
- Answering customer questions about product availability or shipping timelines
- Helping resolve technical issues with a service or app
- Assisting with returns or refunds
- Addressing complaints or concerns
- Sharing policy details, such as warranty coverage or return windows
Why Inbound Agents Matter
Inbound agents play a critical role in brand perception.
Their ability to solve problems, guide users, and communicate clearly directly influences customer loyalty and retention.
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