The chatbot column establishes the current performance baseline, assuming the business is using IVR or traditional chatbot systems.

• These numbers reflect industry-average performance metrics for chatbots based on reputable sources like Deloitte, NICE, and Forrester.

• For example:

  • Containment Rate at 50% = Only 500 out of 1,000 calls resolved without human help.

  • FCR at 65% = 650 customers resolved on the first try, the rest may need follow-ups.

  • No empathy or multilingual flexibility = Lack of emotional connection or support for diverse audiences.

This gives the CFO a clear “starting point” to benchmark against improvements from S2S AI.

This column shows how Simply AI’s Speech-to-Speech solution improves upon the chatbot baseline.

Each figure here is pulled from the Performance Comparison by KPI chart, highlighting significant gains:

• 80% Containment Rate = 800 calls handled automatically, reducing human intervention.

• 87.5% FCR = Much higher issue resolution on first contact.

• 10% Abandonment = Fewer frustrated customers dropping off.

• +2% Customer Retention uplift on a £20,000 revenue base (adds £400/month).

• 200 minutes/month saved due to shorter calls via faster, smarter automation.

This column paints the “what you could achieve” scenario if Simply AI were implemented.