Unlock Technical Prowess with SimplyAI FAQs

SimplyAI employs a hybrid AI architecture that combines proprietary models developed in-house with carefully selected open-source models. This strategy enables us to optimize task-specific performance, ensure fine-grained control, and deliver best-in-class accuracy for our clients. Our in-house text models are engineered for deep domain alignment, while open-source large language models (LLMs) provide the flexibility needed for rapid iteration and continual enhancement of capabilities.

In the speech AI domain, SimplyAI supports the full audio processing pipeline—from source speech input to automatic speech recognition (ASR), speech enhancement, and speech-to-text transcription. This empowers our voice agents to interact naturally and accurately across channels, delivering consistent customer experiences through custom voices and real-time voice applications.

Our platform also provides a robust text API that integrates seamlessly into client apps and systems, supporting diverse use cases such as automated customer support, lead qualification, and FAQ resolution. By integrating OpenAI models where appropriate, SimplyAI enhances natural language understanding, keeping systems aligned with the latest advancements in generative AI.

This hybrid framework ensures high adaptability, transparency, and scalability, making it ideal for businesses looking to future-proof their voice and text-based automation strategies.

SimplyAI offers prebuilt connectors and RESTful APIs for seamless integration with leading CRMs like Salesforce and HubSpot. These integrations enable bi-directional data syncing, allowing voice agents to both retrieve and update customer records in real time. Key functionalities include real-time call transcription logging, automated contact updates, and post-call workflow automation, streamlining operations and improving response times.

At the core of these capabilities are our advanced speech-to-text engines, powered by proprietary and open AI models trained on diverse speech data and multilingual audio files. By combining the power of automatic speech recognition (ASR) with natural language processing (NLP), SimplyAI ensures highly accurate time transcription of every word spoken during a conversation—whether it’s handled by a human speaker or a chatbot. These systems are fine-tuned for CRM-specific use cases and can differentiate between multiple speakers in complex audio environments.

Our platform supports conversational AI use cases across a variety of industries and is compatible with major speech recognition systems, including integrations with tools and APIs from Google. We handle audio data at scale with strong privacy and compliance safeguards, offering transcription services that adapt to different spoken languages, accents, and domain-specific vocabulary. This ensures broad language support and contextual understanding critical for enterprise-level deployments.

All integrations are secured using OAuth and token-based authentication, maintaining data integrity and protecting sensitive CRM information. With SimplyAI, businesses can transform raw audio interactions into structured, actionable insights—fueling smarter automation, more effective chatbots, and better customer experiences through the power of artificial intelligence.

SimplyAI adheres to industry-leading security and compliance practices to protect sensitive customer data across all AI-driven interactions. Our platform is built with enterprise-grade safeguards at every layer, ensuring that all speech-to-text, audio model, and conversational data is processed securely and responsibly.

• Data in transit is encrypted using TLS 1.2+, safeguarding audio streams, transcriptions, and API communications from unauthorised access.

• Data at rest is protected with AES-256 encryption, ensuring that stored audio files, metadata, and annotated datasets used for model training remain secure.

• Compliance with global standards is a top priority. SimplyAI maintains SOC 2 Type II, GDPR, and HIPAA (for eligible use cases) certifications, providing peace of mind.

In addition, we enforce:

• Role-based access controls (RBAC) to limit data access to only authorised personnel.

• Comprehensive audit logging for traceability and compliance reporting.

• Tenant isolation to ensure customer data remains siloed and protected across multi-tenant environments.

Our AI infrastructure supports multiple languages and various accents, making it ideal for global deployments. Whether powering robotics, translation engines, or multilingual speech-to-text workflows, SimplyAI's platform leverages advanced encoders and audio models designed to perform accurately across diverse linguistic and acoustic scenarios.

To support developers and researchers, we provide a secure toolkit for building and deploying custom voice AI solutions, including access to pre-trained models and annotated datasets that accelerate development while maintaining strict data governance protocols.

By combining cutting-edge natural language processing, high-fidelity transcription, and robust security measures.

Yes. SimplyAI offers flexible deployment options including:

• Fully managed SaaS

• Customer-managed cloud (BYOC) on AWS or Azure

• On-premise deployment (available with enterprise license)
  Containerised model serving and orchestration support Kubernetes, ECS, and Azure AKS.

SimplyAI’s architecture includes:

• High availability zones

• Active-active deployments

• Auto-scaling and self-healing components

• Optional multi-region failover support
  Customers receive detailed incident response documentation and access to a 24/7 support line for critical outages.

Yes. Domain-specific customization is available through:

• Prompt engineering and few-shot tuning

• Fine-tuning on proprietary datasets (via API or managed support)

• Custom vocabulary and intent libraries
  You maintain control over training data and output behaviour through our model governance tools.

SimplyAI follows a quarterly core model release cycle with monthly hot-fixes for performance improvements, security patches, and language expansions. Customers can opt into stable or experimental model branches depending on their change management policy.

SimplyAI provides a 99.9% uptime SLA for standard customers and 99.99% SLA for enterprise plans. Uptime is monitored in real-time, and status dashboards are available. Downtime credits apply as defined in our service-level agreement.

Yes. SimplyAI is built as an API-first platform with extensive documentation, SDKs, and versioned endpoints for:

• Call routing

• Speech recognition

• NLU intent parsing

• Agent analytics

• Real-time CRM actions
  All services are accessible via REST or WebSocket APIs, with web hook support for event-driven workflows.