Challenge:
H&M faced high cart abandonment rates and overwhelmed customer service teams during peak traffic periods.

Solution:
H&M introduced an AI-powered virtual shopping assistant across its website and mobile app. The assistant enabled natural language product discovery, offered personalized outfit recommendations, and answered FAQs in real time.

Challenge:
Bank of America needed a way to manage rising volumes of customer inquiries while maintaining high-quality service.

Solution:
They launched "Erica," an AI-driven virtual assistant capable of handling tasks like balance checks, payments, and financial advice.

Challenge:
Fiserv struggled with vague, low-value customer survey responses.

Solution:
They integrated conversational AI to facilitate dynamic, two-way conversations, gathering richer feedback.

Challenge:
Managing customer service demand during peak travel seasons strained Lufthansa’s human support teams.

Solution:
Lufthansa deployed AI support agents to handle routine inquiries, allowing human agents to focus on more complex customer needs.

Challenge:
Swarovski aimed to streamline customer service operations and reduce response times.

Solution:
By establishing an AI Center of Excellence, Swarovski rolled out AI-powered customer service tools, offering self-service options and intelligent agent assistance.