Professional Plan – Setup Design & Implementation Included
Pay upfront and unlock a fully managed implementation — from deep discovery to full CRM, call system, and calendar integrations.
Needs Assessment
In-depth workshop to map workflows, automation goals, and call flows.
Persona & Use Case Mapping
Define your key users and align with scenarios like support, booking, and follow-ups.
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Success Criteria Definition
Establish automation KPIs such as AHT reduction, call deflection, or CSAT lift.
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Bot Persona & Voice Selection
Voice style and tone tuning via providers like Amazon Polly and ElevenLabs.
Prompt Engineering & Scripting
Customised prompt flows for triage, booking, support, and more.
Language & Locale Tuning
Regional dialects, multilingual support, and culturally aligned phrasing.
CRM/ERP Integrations
Native or custom setup for Salesforce, HubSpot, Zoho — contact sync, case creation, and lead capture.
Calendar & Booking Tools
Connect Calendly, Google Calendar, or internal systems for automated scheduling.
Knowledge Base Connection
Ingest documents and articles to power RAG (retrieval-augmented generation) responses.
Call System Integration
SIP/VoIP setup including Twilio, AWS Connect, or custom voice ingress/egress flows.
Transcription Engine Tuning
Precision-tuned transcription via Whisper, Deepgram, or AWS Transcribe.
LLM Orchestration Layer
Connect to OpenAI, Anthropic, or Mistral — multivendor prompt routing.
Hosting & Deployment
Dedicated AWS tenant setup (ECS, Lambda, RDS) for performance and compliance.
End-to-End Testing
QA for call flows, CRM syncs, escalations, and latency.
Live Call Simulation
Shadow mode or pilot launch with optimisation feedback.
Agent & Admin Training
Dedicated AWS tenant setup (ECS, Lambda, RDS) for performance and compliance.
Launch Support Window
Dedicated Slack/email support during your go-live week.
